FAQ

Frequently Asked Questions

1. What is the minimum order quantity?

Our minimum order quantity is 10 pieces per style. For bulk orders over 100 pieces, please contact us for a special discount.

2. Can I get samples before placing a bulk order?

Yes, we offer sample orders. Sample shipping costs are borne by the buyer, but will be deducted from your first bulk order.

3. What payment methods do you accept?

We accept bank transfer (T/T), WeChat Pay, and Alipay. For international customers, we also accept PayPal (additional 4.5% fee applies).

4. How long does shipping take?

In-stock items ship within 24 hours and arrive in 3-5 business days. Custom orders take 7-15 business days depending on the quantity and specifications.

5. What is your return policy?

We accept returns within 7 days of receipt for quality issues. Items must be unused and in original packaging. Please contact our customer service team to initiate a return.

6. Do you offer custom branding?

Yes, we offer custom logo printing, label sewing, and custom packaging. Minimum order quantities apply for customization services.

7. How can I track my order?

Once shipped, you will receive a tracking number via email or WhatsApp. You can track your order on our website or the carrier's website.